It can sometimes be hard to hire a new employee. It can be even harder to hire a new employee who is great with your customers. No matter the role, once you've found someone you think is a good fit, you should feel confident the person knows how to handle customer service situations. Here are just a few of the customer service interview questions we asked when hiring people when we owned a spin studio. Open ended customer service interview questions Do you work well with people? What … [Read more...]
Hiring the right people for your fitness business
Today, we're excited to introduce a new series about hiring and managing your team of group fitness professionals or ancillary staff and contractors. Our goal with this series is to provide insights into scaling an all-star team, one of the harder parts of owning and operating your own fitness business, or any business. Building and nurturing the right team for your business and its current stage of growth is an ongoing effort that informs every aspect of your business. Your team is one of … [Read more...]